Expert Video

Steve Hurley interviews Nina Hargus, VP of Global Services at EMC Corporation on some of the difficulties in enabling the channel to sell solutions

Defining a "Solution"

"Solutions" is one of those slippery words that can mean anything and everything. In the context of B2B companies, however, the term has taken on a specific meaning.  A council of leading solutions marketing professionals, sponsored by ITSMA, developed the following definition:

"A solution is a combination of products, services, and intellectual property focused on a specific business problem that drives measurable business value."

While we like and agree with this definition, we believe that it's missing s few important elements, so here is our definition:

"A combination of products, services, and intellectual property focused on a specific business problem or opportunity that drives measurable business value and can be significantly standardized. The solutions components can be from either the vendor and one or more partners, and the solutions implementer can be the vendor, the partner, the customer itself, or a combination of the three."

It's a bit longer, and doesn't exactly roll off the tongue, but we nevertheless have found that it clicks with both buyers and sellers given its emphasis on solving specific business problems with measurable business value.  Also, the value is determined by the amount of the solution that is delivered by each of the parties involved in creating the solution. Understood as such, the word "solution" can get beyond the hype and provide important direction to business strategy and operations.

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Entries in content marketing (6)

9:22AM

B2B marketing as media: Six ways to think like an editor

B2B marketers in great numbers have jumped on the content marketing bandwagon and embraced the idea that marketing needs to be more like media. We have to focus on providing "readers" and "viewers" (i.e., customers, prospects, and other stakeholders) with interesting and useful material on a regular basis as the starting point for creating and sustaining interest in our products and solutions.

The big problem, of course, is actually doing it: consistently producing material that our hoped-for audiences actually care about enough to read, listen, view, and, ideally, comment upon and share more widely.

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5:10PM

Two cheers for Eloqua's new Content Grid

 

Actually, I think Eloqua's new Content Grid is fabulous: it crams a complex story and a lot of information into an easy to understand infographic on a critical topic for B2B and solutions marketing. Nice job, folks!

My small beef is with the definition of "content marketing" that underlies the grid. Don't get me wrong: I'm a huge proponent of companies and marketing organizations getting much more serious about creating and executing integrated content strategies to support marketing and sales. Indeed, I make a decent part of my living these days helping companies make this happen.

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3:51PM

Editorial strategy: Why do B2B customers need your information?

A new report from the always excellent Project for Excellence in Journalism got me thinking a bit differently about thought leadership and content marketing and marketing as media.

We all know that social media is increasingly central to how we get our news and information. The main finding in this new report is that Americans use different media for different types of information.

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12:21PM

The lure of cheap content in B2B marketing


An article in MediaWeek on content mills like Demand Media and Seed.com got me thinking about the dangerous lure of cheap content in B2B marketing. The goal of the content mills is to crank out a huge volume of search-oriented content for the web as cheaply as possible and sell advertising against it. Large consumer brands including AT&T, Proctor and Gamble, and General Motors have taken the bait and the model seems to be working. Critics bemoan the implications on multiple levels, including the crowding out of quality editorial and the low wages paid to the freelancers who fill the mills

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9:55AM

Can corporate journalism work?

Read an interesting post by Ike Pigott today (thanks Amber) suggesting that as mainstream journalism continues to shrink, struggling journalists should consider jumping to the dark side and plying their trade as corporate journalists. 

Ike distinguishes his notion of the corporate "embedded journalist" from the age-old tradition of reporters simply leaving the newsroom to go work in corporate communications. What's new, he says, is that the decline of mainstream journalism means that companies increasingly are going to forgo pitching stories in hopes of coverage and just start publishing themselves.

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8:10AM

Social media and thought leadership: The virtuous circle for B2B marketing

As B2B marketers invest more money and time in both thought leadership and social media, they risk missing a great deal of potential benefit they can achieve by bringing the two together in a holistic way.

All too often, at least in my experience in the tech sector, marketers investing in thought leadership view social media primarily as a channel for disseminating content. 

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