Solutions Marketing Blog - Solutions Insights

Expert Video

Defining a "Solution"

"Solutions" is one of those slippery words that can mean anything and everything. In the context of B2B companies, however, the term has taken on a specific meaning. A council of leading solutions marketing professionals, sponsored by ITSMA, developed the following definition:

"A solution is a combination of products, services, and intellectual property focused on a specific business problem that drives measurable business value."

While we like and agree with this definition, we believe that it's missing s few important elements, so here is our definition:

"A combination of products, services, and intellectual property focused on a specific business problem or opportunity that drives measurable business value and can be significantly standardized. The solutions components can be from either the vendor and one or more partners, and the solutions implementer can be the vendor, the partner, the customer itself, or a combination of the three."

It's a bit longer, and doesn't exactly roll off the tongue, but we nevertheless have found that it clicks with both buyers and sellers given its emphasis on solving specific business problems with measurable business value. Also, the value is determined by the amount of the solution that is delivered by each of the parties involved in creating the solution. Understood as such, the word "solution" can get beyond the hype and provide important direction to business strategy and operations.

Search our Website

Connect With Us

Solutions Marketing Success Model

Download Free Report

Solutions Marketing Blogs

Solutions Marketing LinkedIn Community

Entries in customer touch points (1)

Thursday, June 14, 2012 at 5:36 PM

5:36PM

5 Recommendations for Improving the Impact of Social Media on Your Solutions Business

Guest Blog post: Charles Born

Social communities are changing how we have traditionally created and supported our brands in the minds of consumers. Started by the internet and accelerated by the smart phone, the ever present location based and persistent connection to the internet makes today’s B2B consumer no longer a solitary target. Rather, consumers are connected and empowered with mobile devices, information from the internet, and two-way communications with their peers and it’s changing forever how we market our brands and solutions.

Click to read more ...